Alibaba 888 Privacy Policy – Protecting Malaysian Players' Data

01Introduction & Scope of Privacy Policy

This Privacy Policy applies to all users who access or use the platform Alibaba 888 through our official website at alibaba888.click, mobile app (if applicable), or any other digital channels operated by us.

This document outlines our privacy practices with respect to:

• Personal data collected during registration, platform use, and financial transactions.
• How that data is used to provide, improve, and protect our services.
• Your rights under the Malaysian Personal Data Protection Act 2010 (PDPA).
• The technical and organisational measures we employ to keep your data secure.

02Types of Personal Data We Collect

Alibaba 888 collects your personal data through various means as you interact with our platform. Below is a summary of the types of data we collect:

03How We Use Your Personal Data

Alibaba 888 uses personal data collected solely for legitimate purposes necessary to operate our platform. The primary purposes for which this data is used are as follows:

• Account Management: Create, verify and maintain your player account, including the KYC process as required by law.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawal requests to your bank account (Maybank2u, CIMB Clicks, and others).
• Customer Service: Respond to your enquiries, complaints and technical support requests promptly and effectively.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Experience Personalisation: Tailor content, promotions, and game recommendations — such as slots, live casino, and sports betting — based on your usage habits.
• Legal Compliance: Meet the reporting, audit, and regulatory compliance requirements applicable to our platform's operations.
• Marketing Communications: Sending information about promotions, bonuses, and exclusive offers — only if you have agreed to receive such communications.

We only process your data on valid legal grounds, including: performance of a contract (Terms & Conditions), our legitimate interests, compliance with legal obligations, or your explicit consent.

04Sharing Data With Third Parties

Alibaba 888 takes a serious commitment that your data will not be sold to any party. However, in certain limited circumstances, we may need to share data with trusted third parties:

• Payment Providers: Payment gateways that process your MYR transactions (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and others) — only data necessary to process those transactions is shared.
• Game Software Providers: Companies providing slots, Live Casino, and Sports Betting platforms operating on Alibaba 888 — for technical maintenance purposes only.
• KYC Service Providers: A third-party identity verification platform that helps us securely verify players' IC/passport documents.
• Legal Authorities: Malaysian government agencies, courts, or law enforcement bodies when we are legally required to do so.
• Auditors & Professional Advisors: Accountants, lawyers and auditors subject to strict confidentiality obligations.

05Data Security Measures

We invest heavily in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we have implemented include:

• Data Encryption in Transit: All communications between your browser/app and our servers are protected by TLS 1.3 with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 standards.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA on all player accounts to prevent unauthorised access.
• 24/7 Monitoring: Our cybersecurity team monitors the platform infrastructure around the clock to detect any suspicious activity.
• Internal Access Controls: Only staff with specific authorisation may access players' personal data, and all such access is logged and audited regularly.
• Regular Penetration Testing: Our platform undergoes regular security testing by independent security experts to identify and address vulnerabilities.

06Cookies & Tracking Technologies

Alibaba 888 uses cookies and similar tracking technologies to enhance user experience and analyse our platform's performance. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies (Analytics): Helps us understand how players use the platform — the most frequently visited pages, popular games, and buttons clicked. This data is used in aggregate and does not identify individuals.
• Functional Cookies: Save your preferences — such as language, display theme, and other personal settings — so you don't have to reconfigure them every time you log in.
• Marketing Cookies: Used to show promotions and advertisements relevant to your interests. You may withdraw consent for these cookies at any time.

You can manage your cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality and user experience of the platform Alibaba 888.

07Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a player Alibaba 888 have the following rights regarding your personal data:

To exercise any of the above rights, please contact us at support@alibaba888.click stating the type of request and your account details. We will respond within 21 working days from the date the request is received.

08Data Retention Period

Alibaba 888 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and for up to 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• Game Activity Logs: Retained for 2 years for dispute resolution and audit purposes.
• Support Communication Records: Retained for 3 years from the date of last interaction.
• Analytics Cookie Data: Deleted 13 months from the date of collection.

09Third-Party Links & Services

Platform Alibaba 888 may contain links to third-party websites or services. Please note that:

• Our Privacy Policy not applicable to any third-party websites or services you access through links on our platform.
• We are not responsible for the privacy practices or content of those third-party websites.
• We recommend reading the Privacy Policy of any third-party website before providing them with your personal information.
• Third-party game providers operating within our platform are bound by the data protection agreements we have put in place; however, they may have their own privacy policies for their standalone platforms.

10Children & Age Restrictions

Alibaba 888 is a platform that strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

If we find that we have collected personal data from someone under the age of 18, we will:

• Immediately terminate the account in question.
• Immediately delete all collected personal data.
• Return any remaining balance (if applicable) in accordance with established procedures.

If you believe that someone under the age of 18 has registered on our platform, please contact us at support@alibaba888.click for immediate action.

11Privacy Policy Amendments

Alibaba 888 reserves the right to review and amend this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. When amendments are made:

• The "Effective" date at the top of this page will be updated.
• For significant amendments, we will send a notice to your registered email address or via an in-platform notification at least 7 days before the changes take effect.
• Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

12Contact Us — Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPD) or the relevant authority.